To build loyalty, companies need a new mindset, one that focuses as much on the emotional as the functional needs of customers.

Chief Client and Strategy Officer, Lippincott
Senior Associate, Lippincott

We highlight how the Medicare Advantage Value-Based Insurance Design Model presents opportunities for both payers and providers.

Global Head, Provider, Health & Life Sciences, Oliver Wyman
Partner, Health & Life Sciences, Oliver Wyman
Engagement Manager, Oliver Wyman

In this video interview, Oliver Wyman's Sam Glick shares further insights on how personalized recommendation engines are coming to healthcare.

Partner, Health & Life Sciences, Oliver Wyman

Alignment Healthcare CEO John Kao shares views on what it will take to realize wide-scale adoption of population health models.

CEO, Alignment Healthcare

Learn more from Esther Dyson about her new non-profit HICCup and its efforts to test and generate evidence for how we can best produce health.

Executive Founder, Wellville

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Founder and CEO Dr. Rushika Fernandopulle discusses Iora Health's history and vision and the road ahead for primary care.

Co-Founder and CEO, Iora Health

In Idea 10 of Oliver Wyman’s “Ten Ideas” compendium, Health & Life Sciences Managing Partner Terry Stone explores how encouraging consumers to make healthier choices will yield big savings and better outcomes.

Managing Partner, Health & Life Sciences, and Global Chair for I&D, Oliver Wyman

The second edition of "Ten Ideas from Oliver Wyman" represents the firm's latest thinking on what it takes for companies to remain relevant to their customers. In the article "Innovate the Experience, Not Just the Product," Randall Stone, the director of experience innovation, and Rick Wise, the Chief Executive Officer, of Oliver Wyman's Lippincott brand advisory practice, point out how today's product innovations, and the growth they create, are often incremental, narrow, and fleeting.