Why it’s telling that a company of Target’s size and overall retail sophistication chose to exit its pharmacy business.

Principal, Oliver Wyman

In the world of healthcare, the Medicaid segment is one that plans and providers alike struggle with serving well. The financial constraints, language barriers, transient housing, and varying needs make this a difficult population to focus on.

Partner, Health and Life Sciences, Oliver Wyman

Yelp recently announced a new partnership with ProPublica to make data on hospitals, dialysis centers, and nursing homes available to consumers on its review pages.

Partner, Health and Life Sciences, Oliver Wyman

We gather views on retail health strategies from Alex Hurd, Senior Director, Product Development, Growth and Payer Innovation for Health & Wellness at Walmart; Tom Beauregard, Chief Innovation Officer for UnitedHealth Group; and Stephen Lockhart, Chief Medical Officer for Sutter Health.

Healthcare leaders might find some ideas to borrow from innovative retailers as they increasingly think of patients more as customers.

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A healthcare model is emerging where ‘new front doors’ are available for unique population and consumer segments.

Former Partner, Health & Life Sciences, Oliver Wyman
Principal, Oliver Wyman

Earlier this week, on the same day, Gap announced it was closing 175 or 25% of its retail stores, while CVS Health proclaimed it was purchasing Target’s pharmacy and clinic business for $1.9 billion as part of an aggressive expansion push.

Partner, Health and Life Sciences, Oliver Wyman

Traditionally, visits to retail clinics were almost an entirely out-of-pocket expense. Now, as Forbes reports, retailers like CVS, Walgreens, and Wal-Mart are finding that the majority of their clinics’ visits are covered by insurance. Oliver Wyman’s Howard Lapsley puts this milestone into perspective.

Partner, Health and Life Sciences, Oliver Wyman

Earlier this month, UnitedHealthcare's Wisconsin subsidiary announced a new program with Roundy's, a regional grocery store chain. The program, titled Healthy Savings, provides different discounts every week on a variety of healthier foods. Oliver Wyman Principal Graegar Smith, who works at the intersection of healthcare and retail, offers his take on how to optimize these promising new partnerships.

Principal, Oliver Wyman