Our review of 20 payer pandemic responses shows most consumer outreaches demand more empathy. Let's flip the switch.
Engage Consumers
March 20, 2020
Healthcare Payers’ COVID-19 Playbook
A playbook to help payers prioritize and manage a multi-faceted and impactful COVID-19 response.
Engage Consumers
March 14, 2020
Payers' Moment of Truth is Here
Times of turmoil caused by COVID-19 allow for the formation of deeper relationships with customers, members, and society.
We must focus on diligence and safety, and balance that with maintaining as much normalcy as possible.
Aetna's mission to bring healthcare services to the whole person.
A model of payment transformation in Southeast Michigan is gaining traction.
Here's how we did on last year's predictions and what emerging trends to expect next.
In our rearview mirror is a ten-year stretch of experimentation. What looms ahead is the rewriting of healthcare's rules.
How New Price Transparency Rules May Impact Payers and Providers
Immediate considerations for the industry.
Maximize Value
November 20, 2019
Farzad Mostashari, MD on Healthcare's Last Decade
We've made big impact over the past ten years. But, our work heading into 2020 and beyond is far from over.
