A playbook to help payers prioritize and manage a multi-faceted and impactful COVID-19 response.
Engage Consumers
March 20, 2020
Healthcare Payers’ COVID-19 Playbook
A playbook to help payers prioritize and manage a multi-faceted and impactful COVID-19 response.
Times of turmoil caused by COVID-19 allow for the formation of deeper relationships with customers, members, and society.
We must focus on diligence and safety, and balance that with maintaining as much normalcy as possible.
Healthcare businesses will experience seismic shifts as consumers take ownership of their data.
Healthcare's visionaries foresee a consumer-centric industry where the art of listening to what people want and need drives transformation.
Immediate considerations for the industry.
Whoever's closest to the consumer will be the gatekeeper of the industry.
Don't ask patients, "What's the matter with you?" Ask patients, "What matters to you?"
Four ways to reinvent your organization's "business as usual" approach in a competitive market.
We're at the tipping point of consumer data transformation. We just have to want to share this data, not hold onto it for ourselves.
