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Engage Consumers

In the new healthcare market, no one benefits unless the consumer does

How did ChenMed go from a single physician practice to 60 clinics in 8 states, all while treating a small population segment?

President of New Markets and Chief Growth Officer, ChenMed
Partner, Health & Life Sciences, Oliver Wyman

There's big buzz around consumer behavior driving outcomes. But clinical data doesn't yet align with behavioral data.

Principal, Health & Life Sciences, Oliver Wyman

Healthcare companies should look to rebuild trust by doubling down on employee communications and fostering engagements that are driven by employees themselves.

Global Chair, Health, Edelman

Consumers conduct hundreds of millions of health-related Google searches daily. In the meantime, Google’s industry impact is taking shape.

They Just Have to Persuade People to Like Them

Oliver Wyman research examines whether consumers are using healthcare’s “new front door”, and if not, why not.

Principal, Oliver Wyman
Partner, Health & Life Sciences, Oliver Wyman
Partner, Health & Life Sciences, Oliver Wyman

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Sports fans will paint their faces in the colors of their team mascot. But healthcare consumers don't have the same loyalty.

CEO, Kraft Analytics Group
CEO & Founder, NextHealth Technologies

Oliver Wyman's 2018 Consumer Survey explores healthcare's supply and demand disconnect.

Principal, Oliver Wyman
Partner, Health & Life Sciences, Oliver Wyman
Partner, Health & Life Sciences, Oliver Wyman
Partner, Health & Life Sciences, Oliver Wyman
Partner, Health & Life Sciences, Oliver Wyman

Pharma companies and providers in search of better solutions must look to the patient experience for answers.

Partner, Digital & Analytics, Oliver Wyman
Principal, Health & Life Sciences, Oliver Wyman

Women, healthcare's primary consumers, are 20 percent more likely than men are to express frustrations with the healthcare system.

Principal, Oliver Wyman
Partner, Health & Life Sciences, Oliver Wyman

Eric Dishman discusses NIH's most ambitious research program, the All of Us Research Program, that's collecting data on millions of Americans to advance personalized medicine.

Director, All of Us Research Program, NIH

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