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Engage Consumers

In new healthcare market, no one benefits unless the consumer does

Medicaid plans' near-term stresses provide insights on what the coming months will look like.

Partner, Health & Life Sciences, Oliver Wyman
Principal, Health & Life Sciences, Oliver Wyman
Principal, Health & Life Sciences, Organizational Effectiveness, Oliver Wyman

Our review of 20 payer pandemic responses shows most consumer outreaches demand more empathy. Let's flip the switch.

Partner, Health & Life Sciences, Oliver Wyman
Global Head, Health Services, Oliver Wyman

A playbook to help payers prioritize and manage a multi-faceted and impactful COVID-19 response.

Global Head, Health Services, Oliver Wyman
Partner, Health & Life Sciences, Oliver Wyman

Times of turmoil caused by COVID-19 allow for the formation of deeper relationships with customers, members, and society.

Partner, Health & Life Sciences, Oliver Wyman
Global Head, Health Services, Oliver Wyman

We must focus on diligence and safety, and balance that with maintaining as much normalcy as possible.

Partner and Chief Medical Officer, Health & Life Sciences, Oliver Wyman
Partner, Health & Life Sciences, Oliver Wyman
Partner, Health & Life Sciences, Oliver Wyman

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Healthcare businesses will experience seismic shifts as consumers take ownership of their data.

Partner, Health & Life Sciences, Oliver Wyman

Healthcare's visionaries foresee a consumer-centric industry where the art of listening to what people want and need drives transformation.

Editor, Health & Life Sciences, Oliver Wyman

How New Price Transparency Rules May Impact Payers and Providers

Immediate considerations for the industry.

Principal, Oliver Wyman
Global Head, Health Services, Oliver Wyman
Partner, Health & Life Sciences, Oliver Wyman
Practice Leader, Oliver Wyman Actuarial Consulting

Whoever's closest to the consumer will be the gatekeeper of the industry.

Principal, Health & Life Sciences, Organizational Effectiveness, Oliver Wyman
Engagement Manager, Oliver Wyman
Senior Consultant, Oliver Wyman

A Transformation Agenda

Don't ask patients, "What's the matter with you?" Ask patients, "What matters to you?"

Chief Transformation Officer, SSM Health
Chairman and CEO, Navvis
Principal, Oliver Wyman

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