Medicaid plans' near-term stresses provide insights on what the coming months will look like.
Our review of 20 payer pandemic responses shows most consumer outreaches demand more empathy. Let's flip the switch.
Engage Consumers
March 20, 2020
Healthcare Payers’ COVID-19 Playbook
A playbook to help payers prioritize and manage a multi-faceted and impactful COVID-19 response.
Engage Consumers
March 14, 2020
Payers' Moment of Truth is Here
Times of turmoil caused by COVID-19 allow for the formation of deeper relationships with customers, members, and society.
We must focus on diligence and safety, and balance that with maintaining as much normalcy as possible.
Engage Consumers
February 12, 2020
Monetizing Healthcare's C2B Consumer Data Explosion
Healthcare businesses will experience seismic shifts as consumers take ownership of their data.
Healthcare's visionaries foresee a consumer-centric industry where the art of listening to what people want and need drives transformation.
How New Price Transparency Rules May Impact Payers and Providers
Immediate considerations for the industry.
Whoever's closest to the consumer will be the gatekeeper of the industry.
A Transformation Agenda
Don't ask patients, "What's the matter with you?" Ask patients, "What matters to you?"
