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John Marshall

Chief Client and Strategy Officer, Lippincott

Tomorrow’s healthcare consumer still wants a personalized experience – like that of Apple and Netflix. Here’s how the industry can bridge that gap.

Partner, Health & Life Sciences, Oliver Wyman
Chief Client and Strategy Officer, Lippincott

To build loyalty, companies need a new mindset, one that focuses as much on the emotional as the functional needs of customers.

Chief Client and Strategy Officer, Lippincott
Senior Associate, Lippincott