Tomorrow’s healthcare consumer still wants a personalized experience – like that of Apple and Netflix. Here’s how the industry can bridge that gap.
To build loyalty, companies need a new mindset, one that focuses as much on the emotional as the functional needs of customers.
RT @healthpodnet: Check out the latest episodes from @OWHealthEditor: Conversations w/ leaders pioneering healthcare market transformatio…
RT @OliverWyman: #AcceleratingBreakthroughs: In last few months, we’ve seen #digitalhealth adoption increases mirror a decade’s worth of #i…
RT @CarenetHealth: Currently reading: Employees want a pro-digital health culture. But will healthcare stakeholders deliver? #OWHealth http…
RT @pw_cunningham: Relying on just 1 coronavirus model is a bad idea. The CDC is looking at a mashup of 32 different models, merged by @rei…
RT @OliverWyman: #OWInTheNews @washingtonpost: @CDCgov is funding @UMass team run by @reichlab, who has developed way to compare & merge 24…
In a recent webinar, @Livongo and @OliverWyman discuss keeping people healthy at home. https://t.co/0PNep5Vk6K
RT @jacqueline_says: "We have to realize our society has changed. ... Most parts of [healthcare] are not good at change. ... Our industry i…
RT @jacqueline_says: "Telemedicine was an afterthought pre-#COVID. ... Prior to the pandemic, about 70% of our providers had never engaged…
RT @jacqueline_says: "We're going to see the return of house calls. ... Let's shift to population health payments." 📲📞 -- Craig Samitt, @Bl…
RT @jacqueline_says: What does consumer desire for alternative care delivery look like? 60% want phone calls. 57% virtual visits. 51% onlin…
