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John Marshall

Chief Client and Strategy Officer, Lippincott

Tomorrow’s healthcare consumer still wants a personalized experience – like that of Apple and Netflix. Here’s how the industry can bridge that gap.

Partner, Health and Life Sciences, Oliver Wyman
Chief Client and Strategy Officer, Lippincott

To build loyalty, companies need a new mindset, one that focuses as much on the emotional as the functional needs of customers.

Chief Client and Strategy Officer, Lippincott
Senior Associate, Lippincott