The ideal Stars leader of tomorrow needs a specific skill set to produce consistently high Stars rating results for an organization.
Transform Care
September 10, 2020
Shifting Gears the Day Florida’s Economy Reopened
IMC Health kept their doors open when the pandemic hit Florida, caring for 10 percent of their patients onsite.
Engage Consumers
September 10, 2020
Empathy at Scale: A COVID-19 Antidote?
COVID-19 is an opportunity to take empathy a step further and build consumer rapport during difficult times.
Health systems have seen a breakthrough in agility. Analyzing earlier experiences will drive its sustainability.
