In the face of major challenges over the past year, the healthcare industry mobilized and adapted quickly. But what's next?
In a recent interview, Eugene Sayan of Softheon, a private exchange technology provider, sat down with Oliver Wyman Partner, Martin Graf, to discuss the possibilities of where the industry may be headed in the next five to ten years.
Emphasized Eugene, consumer empowerment coupled with data aggregation will shift how consumers access care, "rather than building products for masses, I think what we're going to start seeing products finding their consumers through careful curation."
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on the next-gen elements of AI
On the administration side, we don't believe there's going to be a lot of room for disruptive AI other than automation.
on healthcare's biggest opportunity
Healthcare has to get out of this two transaction business that is enrollment and claims and nothing in between. That's the biggest opportunity. Every invoice is a tool, a communication opportunity with individuals.
on the power of the consumer
I think we're going to start seeing more on more personalization of healthcare, like we see the personalization in travel and finance and other means.
shares his prediction for the next five to ten years in healthcare
I think individual consumer empowerment will take many different shapes. My personal prophecy is that within the five to ten years, we're going to have maybe a one umbrella policy. It's almost like a progressive bundle policy.