Editor's Note: We're in Chicago this week, reporting live from the seventh annual Oliver Wyman Health Innovation Summit, called "Building for Impact: Designing the Healthcare Landscape". Here, over 400 health industry senior executives from over 200 companies, 38 states, and 12 healthcare ecosystem sectors are convening over three days to create a step-change in impact. As part of the Summit, attendees took one of four on-site, interactive "Inspiration Tours" to learn first-hand how some of Chicago's most cutting-edge and innovative healthcare facilities are helping reshape the greater market in areas like customer experience, email management, patient recovery, and consumer buying habits. Here's a summary of memorable moments.
Shirley Ryan AbilityLab's Redefining Care Delivery
This top rehabilitation destination for patients with traumatic injuries is the only setting where physicians and scientists work together in the same space to deliver care while developing future cures. Here, cutting-edge research is translated and applied in real time, redefining patient recovery.
Mattersight Makes Analytics...Personal
What makes a magical personal connection? A magical personality connection. Attendees explored how personality analytics creates better customer experiences that streamline performance. And, they took their own assessments to learn how custom connections can unlock new business opportunities.
Apple / Vitality's Quest to Make Healthy Habits Second Nature
Apple shared how a customer journey begins long before buying and does not end with a purchase. And Vitality shared how design delivers lasting behavior change. Attendees toured the architecturally renowned Michigan Avenue Apple Store to learn how design fosters engagement and lasting customer relationships.
Salesforce Ignite's Mission to Resdesign the Meaning of "Business as Usual"
Attendees learned how to stop managing their inboxes and wasting time in yet another meeting. They experienced how Ignite’s entrepreneurial innovation team uses design thinking, collaboration, and behavioral methodology to end time-consuming “business as usual” habits that have us stuck on autopilot.