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Transform Care November 08, 2017

How Two Creative, Powerful Healthcare Initiatives Are Raising Awareness of Inappropriate Care

The US spends more than $200 billion a year on unnecessary care. What if patients could tell you their stories about their experiences on avoidable care delivery? They did just that at this year's Oliver Wyman Health Innovation Summit. (The next Oliver Wyman Health Innovation Summit will be November 5-7, 2018 in Dallas, Texas.) The Strangers Project, an interactive and ever growing collection of anonymous journal entries recently gathered for publication into a new book, "What's Your Story?" was onsite at this year's Summit to gather, display, and shine a light on personal stories from all over the world on inappropriate healthcare.

And, Dr. Marty Makary, Professor of Surgery at Johns Hopkins, Dr. Jeffrey Farber, SVP of Population Health at Mt. Sinai, and Niyum Gandhi EVP, Chief Population Health Officer at Mount Sinai Health System, discussed what it might take to change physician behavior and how Practicing Wisely, a compelling initiative led by Oliver Wyman Partner, Jim Fields, is helping increase visibility into physician practice patterns.

The Strangers Project

“Go home. Love your daughter. And figure out how you are going to live with a child (and perhaps someday an adult) who has significant special needs and is likely to require complete assistance with daily activities.

It was the best medical advice we ever received. After 3 years, over a dozen specialists, countless tests, over a hundred needle sticks, and 'treatments' that would be considered human rights abuses if they weren’t voluntary…we finally had honest advice that focused on what was best for the patient and the family.

We changed our mindset toward medicine. We no longer place ourselves helplessly in the hands of doctors…we now view them as a tool we use when absolutely needed. We ask lots of questions, we challenge answers and 'treatments' that are unclear.

We love our daughter…we stopped trying to have the medical community 'Fix' her!"

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