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Engage Consumers Podcast September 20, 2017

Podcast: Examining the Inner Workings of the Castlight / Jiff Partnership

Key Takeaway
A huge amount of $ waste gets eliminated if you get folks to the right benefit & provider via @CastlightHealth

Earlier this year, Castlight and Jiff came together through a strategic merger that combined Castlight's health benefits platform with Jiff's employee wellness platform to create one of the most comprehensive health navigation platforms seen in healthcare today. According to the CEO of Castlight, John Doyle and President of Castlight and former CEO of Jiff, Derek Newell, the partnership was created to ultimately give consumers what they need - simplified navigation throughout the entire health journey. "Our mission is to make it as easy as possible for people to get to the healthcare resources that are best matched to the issues they're trying to solve from a cost perspective and from a quality perspective," said John.

In this episode of the Oliver Wyman Health podcast, John, Derek and Oliver Wyman’s Sam Glick discuss what this partnership means for the evolution of health benefit solutions.

For this episode and more, check out the Oliver Wyman Health Podcast page, featuring executive conversations on the business of transforming healthcare, available on iTunes, iHeartRadio, Soundcloud, Google Play Music, Stitcher, and Spotify. Or, just tell Alexa, "Play Oliver Wyman Health Podcast."

More from this episode:

  • Why did Castlight and Jiff come together?  “...we share a lot of the same views about where the market is headed, what customers need, and, ultimately, what's gonna drive the change in healthcare that we think is needed.” “Fundamentally our mission is to make it as easy as possible for people to get to the healthcare resources that are best matched to the issues they're trying to solve, from a cost perspective and from a quality perspective.”  (J. Doyle) (1:18)
  • People tell me that behavioral and economic incentives don’t work; I just don't believe it because every single consumer company in the world advertises. They put economic and behavioral incentives out there to get you to behave in a certain way, and they're successful at it.  So let's adopt that for healthcare. (D. Newell) (17:09)
  • To really make a difference in the efficiency of your healthcare spend as a large employer, you do have to be willing to get more use technologies, like Castlight, to guide people to what you know are the better places for people to be getting care. (J. Doyle) (14:21)
  • A huge amount of waste gets eliminated if you just get folks to the right benefit and the right provider. (J.Doyle) (24:25)

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