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Engage Consumers Infographics February 16, 2016

Infographic: Where, When & How Do Consumers Need Health Information?

Principal, Oliver Wyman

A new study from Oliver Wyman and Altarum Institute, with support from the Robert Wood Johnson Foundation, will tackle some key questions about the consumer health information space, and explore disparities in the access and effectiveness of health information. "When it comes to making healthcare decisions, the consumer experience leaves much to be desired,” said Andrea M. Ducas, Program Officer at the Robert Wood Johnson Foundation. "Information is typically confusing or incomplete, and is often targeted at more affluent consumers. This work is intended to push the industry to become more responsive to what all consumers – especially the most vulnerable – actually want and need.” The study's goals are summarized in the infographic below:

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