Oliver Wyman’s sister firm, Lippincott, predicts six fundamental shifts that will create the customer of the future and how companies need to prepare.
In Health Market 2.0, no one benefits unless the consumer does
Metabolic syndrome affects 1 in 3 people—making it as common as the common cold. Learn why Newtopia is prioritizing this condition to improve employee well-being.
How Castlight is pushing the evolution of health benefit solutions.
How one organization is working to extend behavioral health services across America.
For health systems to improve access, success requires a mix of analytical and operational capabilities across the care continuum.
Millennials and baby boomers account for about half the US population. But as health consumers, they have little in common. This infographic compares their wants and concerns.
Healthcare organizations looking to capitalize on digital solutions should view the effort as one of complete transformation, rather than individual improvements.
The choices a company makes on the way to becoming consumer-centric are not always easy, but they are essential for creating an exceptional consumer experience.
How a “sticky” consumer experience could help control the drain of high-cost chronic disease drugs.
Our research uncovers what US consumers want from their healthcare experience. It turns out some consumers are more than happy to "buy up" for health offerings that meet their unique needs.