Helen Leis, a Partner at Oliver Wyman’s Health & Life Sciences Practice, opened up the morning’s Main Stage Sessions by headlining an engaging discussion titled Industry Interrupted: Why Healthcare is Ripe for Disruption. Helen dove headfirst into topics including Amazon Key, healthcare consumerism, and artificial intelligence.
“There have been fundamental shifts in social norms and behaviors we couldn’t have imagined ten years ago,” said Helen. “Incumbents will have to learn how to shift mental paradigms and play by new rules.”
“The changes we see coming to healthcare will inevitably happen. These are fundamental forces. You are fighting gravity here,” she added. “Healthcare is one-size-fits-all, and frankly it’s a poor fit for most people,” she stated.
“As you put more expertise in the system using artificial intelligence the value of any particular expert goes down, but the volume the overall system can handle goes up. That’s something you can use to your advantage,” she stressed.
But the successful implementation of artificial intelligence, she said, goes well beyond the prediction that one day humans will soon be outsourced by robots.
“The clinician will no longer be the central part of care. [The clinician] will stand alongside artificial intelligence machines,” explained Helen, pointing to drug discovery as one specific sector soon to be revolutionized thanks to new developments in artificial intelligence.
“Healthcare is a data business,” she emphasized. “Consumers will prefer artificial intelligence products that leverage data that’s specific to them to guide their personal experiences.”
Helen then detailed a few key predictions about the industry moving forward. “Healthcare experiences are going to shift away from sick care and focus more on preventing diseases,” she said. “Pharma companies are going to see targeted therapies become much more differentiated,” she added.
“Am I closer to the consumer than Amazon is? If I’m not, how can I become so?” Helen asked the audience. “If you’re going to fight gravity, you’re going to have to figure out how to build an airplane,” she concluded.