Marcia Macphearson

Counterpoint: Out of Context Transparency Can Cloud Consumers’ View

Powerful new consumer tools are shedding light on previously hidden service costs and quality outcomes in healthcare. Yet, a closer look reveals that transparency solutions may have unintended, less-than-favorable consequences for consumers.

Todd Van Tol portrait

Todd Van Tol

Head of Health & Life Sciences, North America, Oliver Wyman
Marcia Macphearson portrait

Marcia Macphearson

Partner, Health & Life Sciences, Oliver Wyman